Billing & Plans

The page is split into two parts. The top section shows the active Plan with its price and team-size limits, plus a button to change it. The bottom section shows the Subscription: when the next bill is due, how to update the card on file, and the cancel and resume controls. Stagers and movers do not see this page.

• Basic ($49 / month) includes up to 5 team accounts and no custom fields.
• Standard ($79 / month, recommended) includes up to 10 team accounts and up to 5 custom fields.
• Professional ($99 / month) includes up to 20 team accounts and up to 20 custom fields.

The plan card on the billing page shows your current tier and price. Click Change Plan to open the plan picker.

The billing page shows when the trial ends. Click Add payment method there to put a card on file and keep the account past the trial. Nothing is charged until the trial ends.

Once a card is on file, the billing page shows the amount that will be charged on the trial end date, and the subscription rolls into its first billing cycle automatically.

If no payment method is on file when the trial ends, the subscription ends and the team loses access until an admin reactivates it by picking a plan and entering payment. A trial is only offered for brand-new accounts; subscribing again after a cancellation does not include another one.

1. 1

   Open Change Plan

   On the billing page, click Change Plan in the plan card.
2. 2

   Pick the new tier

   Select the plan you want. The dialog shows each tier's price and limits so you can compare side by side.
3. 3

   Read what it costs

   Before you confirm, the dialog tells you the amount due today and the date the new plan starts. Moving to a larger plan charges you for the rest of the current period at the new price, minus what you already paid for it. Moving to a smaller plan costs nothing today.
4. 4

   Confirm

   A larger plan takes effect as soon as you confirm. A smaller plan is scheduled instead: you keep your current plan, its limits, and its price until your next bill date, and the new plan starts that day.

Click Manage Billing in the subscription section to open the Stripe-hosted billing portal in a new tab. The portal lets you update the card on file, change the billing address, download past invoices and receipts, and update the email that receipts are sent to. Changes made in the portal sync back to Staging Assistant immediately.

Accounts that started on PayPal can switch to a card by clicking Change Billing. The next billing cycle is preserved, so there is no double charge. The new card takes over from where PayPal left off.

The same is true when a PayPal account changes plan: you go through checkout again, and the dialog tells you what that costs before you start. Where there is a billing date to keep, nothing is due at checkout and the first charge on the new plan lands on that date. Where there is not, the first period is paid for at checkout.

1. 1

   Click Cancel

   On the billing page, click Cancel Subscription in the subscription section.
2. 2

   Confirm

   The confirmation dialog spells out the date access stays available until. Click Confirm to schedule the cancellation.
3. 3

   Resume if you change your mind

   While the subscription is in the canceling state, the page shows a Resume Subscription button. Clicking it restores the next renewal at the same plan and price; no extra charge until the next normal billing date.

After the available-until date passes, the subscription enters the expired state. Admins can reactivate from the in-app prompt by picking a plan and entering payment again. Resubscribing after expiration does not include another free trial.

Stripe retries a failed charge automatically. Admins can check the subscription status and update the card from the billing page; updating the card and retrying from the Stripe portal usually clears it. If the payment keeps failing and the subscription lapses, the app shows the expired-subscription screen described below.

When a subscription has fully expired, admins are routed to a subscription setup screen on sign-in and can reactivate by choosing a plan and entering payment. Stagers and movers see a short "Subscription expired" message asking them to contact their admin; the app itself is not accessible until the admin reactivates.

Stagers and movers see no link to billing in the sidebar and cannot load the page directly. If billing needs to move to a different person, promote them to admin first; their existing role can be changed back afterward.

• Manage who counts toward the team-account limit on the team page.
• See revenue, time-to-sale, and other business metrics in reports.